Frequently Asked Questions
Everything you need to know about your Elite Sports experience.
How do I know which size of sports gear to order?
Each product page features a detailed 'Size Guide' button. We provide measurements for apparel, footwear, and protective equipment to ensure you get the perfect fit for your athletic performance.
What is Elite Sports' return policy on used equipment?
We offer a 30-day return policy for items in original, unused condition with tags attached. For hygiene and safety reasons, used protective gear and swimwear cannot be returned unless there is a manufacturing defect.
Do you offer international shipping for heavy gym equipment?
Yes, we ship worldwide. However, heavy items like treadmills and weight racks may incur additional freight charges. Shipping costs and estimated delivery times are calculated at checkout based on your location.
Are your products covered by a warranty?
All Elite Sports hardware and electronics come with a standard 12-month manufacturer's warranty. This covers structural failures and electronic malfunctions but does not cover standard wear and tear from intense training.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay for eligible orders.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email notification with a tracking number and a link to monitor your shipment's progress in real-time.